Shipping Options


*Regional surcharges may apply and will be shown at checkout. (Please see surcharge list for more information)

Available shipping options are:


Royal Mail Delivery 3-5 working days (0kg-1.99kg)£1.99
Tracked Courier Delivery 3-5 working days (2kg-30kg)**£4.99
Every other 30kg parcel thereafter£4.99
** Excludes surcharge postcodes. Please see surcharge list for more information. Please note weekends are not counted as working days.


Click & Collect (Warwickshire)

Local to Stratford upon Avon? Select our 'Click & Collect' option at checkout and when your order is ready, we will email you confirmation, and then you can come and collect it from our warehouse: PetShopBowl, Unit A5 Precision Business Park, 100 Masons Road, Stratford Upon Avon, CV37 9BY.


*UK Surcharge Areas

All orders over 2kg with the below postcodes will incur a surcharge and will be calculated at checkout. They can also take up to 7 working days to be delivered due to the area.See below for more information.

 Postcode 

County

Surcharge per 30kg parcel

AB37-38Aberdeen£12.99
AB

55-56

Northern Highlands

£12.99

FK17-20Northern Highlands£12.99
HSALLNorthern Highlands£12.99
IMALLIsle of Man£12.99
IVALLNorthern Highlands£12.99
KA27-28Arran£12.99
KWALLNorthern Highlands£12.99
PA15Oban£12.99
PA20-49Oban£12.99
PA60-80Oban£12.99
PH12Northern Highlands£12.99
PH15Northern Highlands£12.99
PH17-26Northern Highlands£12.99
PH30-44Northern Highlands£12.99
PH49-50Northern Highlands£12.99
TR21-25Cornwall£12.99
ZEALLOrkney Shetland£12.99
PO30-41Portsmouth£12.99
BTALLNorthern Ireland£12.99
Channel IslandsALLJersey & Guernsey£5.99

Please note: we do not ship to BFPO addresses.

Local to Warwickshire?

You can give us a call on 01789205095 and place an order over the phone and we'll have it ready for collection next day. Our address is: Unit 5 Hatton Rock Business Park, Hatton Rock, Stratford-Upon-Avon, Warwickshire, CV37 0BX. 


International Delivery

We also offer International Delivery which is 5-7 working days. We can ship to the following countries:

CountryShipping Cost Per 30kg Parcel
Austria £10.07
Belgium £9.50
Bulgaria£20.62
Czech Republic £9.86
Denmark £10.67
Estonia £14.33
Finland£18.50
France £10.50
Germany £9.00
Greece £27.50
Hungary £10.82
Ireland £10.95
Italy £14.08
Latvia £13.26
Lithuania £12.50
Luxembourg £10.50
Netherlands£9.50
Poland£11.50
Portugal £14.77
Romania £19.50
Slovakia £11.03
Slovenia £9.22
Spain (excludes some islands) £12.50
Sweden £13.50
Switzerland £11.12*
*Plus a £25 Customs Charge for orders from Switzerland.


Returns & Damages

How do I return an item?

We have new 365 day return policy so simply post the item back to us at: PetShopBowl, Unit A5 Precision Business Park, 100 Masons Road, Stratford Upon Avon, CV37 9BY

If I'm not happy with a product, how do I return an item for a full refund?

If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 365 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. 

What do I do if I have been sent the wrong item?

All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call or email us on 01789 614 321. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.

What do I do if my order has been stolen/missing or delivered faulty/damaged?

All items we send are fully insured. If in the unlikely event your order is delivered damaged/faulty, stolen or missing call us within 14 days on 01789 614 321 or email us info@vetshop.co.uk to inform us 

If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. We may require the items back, so please keep them until you hear back from us. If we do require the items we will organise for a courier to come and collect them at no extra charge.