Shipping Options

3-5 Working Days:
 

 

0-1.99kg Royal Mail £1.99

2kg-30kg tracked courier£4.99

Every other 30kg parcel thereafter £4.99

Click & Collect from VetShop.co.uk HQ FREE

Select our 'Click & Collect' option at checkout and when your order is ready, we will email you, and then you can come and collect it from our warehouse.

Phone: 01789-507-340  Address: PetShopBowl, Unit A5 Precision Business Park, 100 Masons Road, Stratford Upon Avon, CV37 9BY 

 

International Delivery:

We also offer International Delivery. We can ship to the following countries:

CountryShipping Cost Per 30kg Parcel
Austria £10.07
Belgium £9.50
Bulgaria£20.62
Czech Republic £9.86
Denmark £10.67
Estonia £14.33
Finland£18.50
France £10.50
Germany £9.00
Greece £27.50
Hungary £10.82
Ireland £10.95
Italy £14.08
Latvia £13.26
Lithuania £12.50
Luxembourg £10.50
Netherlands£9.50
Poland£11.50
Portugal £14.77
Romania £19.50
Slovakia £11.03
Slovenia £9.22
Spain (excludes some islands) £12.50
Sweden £13.50
Switzerland £11.12*
*Plus a £25 Customs Charge for orders from Switzerland.


 

 

Returns & Damages

How do I return an item?

We have new 365 day return policy so simply post the item back to us at: PetShopBowl, Unit A5 Precision Business Park, 100 Masons Road, Stratford Upon Avon, CV37 9BY 

If I'm not happy with a product, how do I return an item for a full refund?

If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 365 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item.

What do I do if I have been sent the wrong item?

All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call or email us on 01789-507-340. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.

What do I do if my order has been stolen or damaged?

All items we send are fully insured. If in the unlikely event your order is damaged or stolen call us within 3 days on 01789-205-095 or email us at info@vetshop.co.uk.

If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. As soon as we receive photos we will send you a new item with no extra fee.